Shipping policy
Raaya Apparel - Shipping Policy
Thank you for shopping at Raaya Apparel! Below you will find important information about our shipping processes, delivery options, and handling times.
1. Processing Time
1.1 All orders are processed within 1-3 business days. Orders are not shipped or delivered onpublic holidays.
1.2 If we experience a high volume of orders, processing times may be delayed. We will notify you via email if there are significant delays in processing your order.
2. Shipping Rates & Delivery Times
2.1 We offer the following shipping options:
|
Shipping Method |
Estimated Delivery Time |
Cost/KG |
|
Express Shipping (WM) |
1-3 business days |
MYR10 |
|
Express Shipping (EM) |
3-5 business days |
MYR15 |
2.2 Shipping costs are calculated based on the total weight of your order and the delivery location. Final shipping fees will be displayed at checkout.
2.3 Please note that delivery times are estimates and do not include the time taken to process your order. Delays caused by the courier service, or other unforeseen factors are beyond our control.
3. Order Tracking
3.1 Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your package through the provided link or on the courier's website.
3.2 If you do not receive a tracking number within 3 days of placing your order, please contact our customer service team at contact@raaya.my
4. Shipping Restrictions
4.1 We ship domestically across Malaysia and If your location is not listed at checkout, please contact us to verify shipping availability.
6. Incorrect Address or Delivery Issues
6.1 It is the customer's responsibility to provide accurate shipping information at checkout. If an incorrect address is provided, please contact us immediately at contact@raaya.my to correct it before the order is shipped.
6.2 If the package is returned to us due to an incorrect address or failure to collect the package, the customer will be responsible for additional shipping costs to resend the package.
7. Lost or Damaged Packages
7.1 Raaya Apparel is not liable for packages lost or damaged in transit. If your package is lost, please contact the courier service directly using your tracking number.
7.2 If your package arrives damaged, please take photos of the damage and contact us within 48 hours of delivery. We will work with you to resolve the issue and may offer a replacement or refund based on the circumstances.
8. Free Shipping Promotions
8.1 We may offer free shipping promotions from time to time. Free shipping is typically only available for domestic orders or orders that meet a minimum purchase requirement.
8.2 Free shipping promotions will be applied automatically at checkout if eligible. Please check our website or subscribe to our newsletter for the latest promotions.
9. Contact Us
If you have any questions or need assistance with your order, please contact us at: